Customer Support Features

• A Project Manager is assigned the moment you purchase our software. This person oversees your system implementation from assisting with your software installation to providing a timely response to your inquiries.

• Our certified support staff addresses all of your information management issues, such as software installation, modules testing and system diagnostic tests.

• Clients receiving Comlogik customer support are entitled to an unlimited number of support requests, which includes not only technical assistance, but also "How To" answers from our help desk.

• Healthcare professionals receiving customer support have 24-hour access to our extensive online help system in addition to being provided with our step-by-step user manuals and comprehensive tutorials.

• Unlimited product updates are provided as part of your support. This can result in substantial savings when compared to other vendors who charge for a required updates or classify an update as an upgrade to justify the fee. The HIMS Suite is continually updated with new enhancements, reports, and regulatory requirements from PHIC, DOH and other influences.

• For clients which cannot be attended within the day, we provide immediate support by using a Virtual Access wherein we can manage the servers from our site and assist the users by remotely controlling their systems and fixing their problems directly.

• A live representative handles your inquiries.


Customer Support Options

Technical Support Agreements

• Unlimited telephone support for answers to technical problems that develop in operating the software.

• A live representative handles all requests.

• Unlimited updates are also provided to all support customers. This is a valuable offer, as the systems are continually updated with new reports, enhancements and changes due to PHIC and other influences.

Per-incident Report

• The above services are also available on a per-incident or hourly basis for those customers who elect not to have a customer support contract with Comlogik. Product updates and enhancements are covered by a seperate contract.